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Right To Service

Right To Service

MUNICIPAL CORPORATION CHANDIGARH
CHANDIGARH ADMINISTRATION

NOTIFICATION

In exercise of the powers conferred under section 2(k) of the Punjab Right to Service Act, 2011 and Punjab Right to Service ( Amendment) Act, 2014 as extended to Union Territory of Chandigarh by the Government of India, Ministry of Home Affairs vide Notification no G.S.R 1015(E) dated 14.08.2017, the Administrator, Union Territory, Chandigarh is please to notify the services(pertaining to MCC), designated officers , first appellate authorities, second appellate authorities and stipulated time limit for the purpose of Section 3 of the Punjab Right to Service Act, 2011 and the Punjab Right to Service ( Amendment) Act, 2014 as extended to Union Territory of Chandigarh, As details below.

Sr No.

Name of Department

Name of the service

Given Time Limit(Working Days)

Designated Officer

First Appellate Authority

Second Appellate Authority

1

Building and Road

Rectification of potholes/patch work

5

SDE(B&R) of area concerned

SE(B&R)

Chief Engineer, MC, Chd

2

Building and Road

Cleaning of back service lanes

12

SDE(B&R) of area concerned

SE(B&R)

Chief Engineer, MC, Chd

3

Building and Road

Removal of unidentified debris(malba) from MC land

7

SDE(B&R) of area concerned

SE(B&R)

Chief Engineer, MC, Chd

4

Building and Road

Others misc.complaints such as setting right of kerbs/channels, paver blocks, cleaning of road-berms/kerbs/channels etc.

10

J.E.(B&R) of the area concerned

SE(B&R)

Chief Engineer, MC, Chd

5

Building and Road

Road cut permission upto Rs.10000/

7

E.E.(B&R/PH)of the Area concerned

SE(B&R)

Chief Engineer, MC, Chd

6

Building and Road

Road cut permission more than Rs.10000/-

20

E.E.(B&R/PH)of the Area concerned

SE(B&R)

Chief Engineer, MC, Chd

7

Horticulture

Pruning of trees(Under 30 cm girth)

6

S.D.E.(Hort.)of the area concerned

E.E(Hort)

SE(B&R)

8

Horticulture

Pruning of trees(More than 30 cm girth)

45

S.D.E.(Hort.)of the area concerned

E.E(Hort)

SE(B&R)

9

Horticulture

Removal of dead/dangerous/over grown fallen trees

1

S.D.E.(Hort.)of the area concerned

E.E(Hort)

SE(B&R)

10

Electrical

Fault on street light/park lights/Individual pole street light

3

S.D.E.(Electrical)of the area concerned

E.E(Electrical)

SE(B&R)

11

Electrical

Replacement of damaged pole

20

S.D.E.(Electrical)of the area concerned

E.E(Electrical)

SE(B&R)

12

Electrical

Replacement of damaged bollards and globe lights

10

S.D.E.(Electrical)of the area concerned

E.E(Electrical)

SE(B&R)

13

Public Health

Issuance of temporary water connection

5

E.E (PH)of the Concerned Area

S.E (PH)

Chief Engineer, MC, Chd

14

Public Health

Issuance of Regular Water Connection (Upto 15 mm ferrule size)

5

S.D.E (PH) of the Concerned area

E.E(PH-2)

SE(PH)

15

Public Health

Issuance of Regular Water Connection (20mm to 40mm ferrule size)

5

EE(PH-2)

SE(PH)

Chief Engineer, MC, Chd

16

Public Health

Issuance of Regular Water Connection (Above 40mm ferrule size)

5

SE(PH)

Chief Engineer

Commissioner

17

Public Health

Issuance of Tertiary Treated Water Connection

10

SDE(PH) of area concerned

EE(PH 2)

SE(PH)

18

Public Health

Conversion from Commercial Water Tariff to Domestic Water Tariff

15

EE(PH2)

SE(PH)

Chief Engineer MC

19

Public Health

Temp/Permanent Disconnection of Water Meter

3

S.D.E (PH) of the Concerned area

EE(PH2)

SE(PH)

20

Public Health

Change of name for water connection

3

S.D.E (PH) of the Concerned area

EE(PH2)

SE(PH)

21

Public Health

Tetsing of meter (fast or slow)

15

S.D.E (PH) of the Concerned area

EE(PH2)

SE(PH)

22

Public Health

Checking of blocked/leakage of water meter

2

S.D.E (PH) of the Concerned area

EE(PH2)

SE(PH)

23

Public Health

Refund of water meter security

30

EE(PH2)

SE(PH)

Chief Engineer, MC

24

Public Health

Issuance of Plinth Level Certificate

10

EE(PH2)

SE(PH)

Chief Engineer, MC

25

Public Health

Checking/Challenge of Meter Reading Bill

3

S.D.E (PH) of the Concerned area

E.E(PH-2)

SE (PH)

26

Public Health

Issuance of new connection for shallow water Tubewell connection for non potable purpose

30

Chief Engineer

CMC

Secretary Local Govt. Chd. Admn

27

Public Health

Resolution of Complaint of low pressure due to leakage in the service pipe/blockage from ferrule

7

J.E. (PH)of the area concerned

E.E.(P.H)of the Concerned area

SE(PH)

28

Public Health

Complaints about muddy/contaminated water.

2

E.E.(PH) of the Concerned area

SE(PH)

Chief Engineer

29

Public Health

Issuance of new sewerage connection without road cut permission

7

E.E.(PH) of the Concerned area

SE(PH)

Chief Engineer, MC

30

Public Health

Issuance of new sewerage connection with road cut permission

28

E.E.(PH) of the Concerned area

SE(PH)

Chief Engineer, MC

31

Public Health

Supply of water tanker

1

S.D.E. (PH)of the Concerned area

SE(PH)

Chief Engineer, MC

32

Public Health

Resolving Blockage/over flowing sewerline

3

J.E. (PH)of the Concerned area

SE(PH)

Chief Engineer, MC

33

Public Health

Repair of damaged sewer line

8

S.D.E. (PH)of the Concerned area

SE(PH)

Chief Engineer, MC

34

Public Health

Removal of blockage instorm water drainage system

2

J.E.(PH) of the Concerned area

SE(PH)

Chief Engineer, MC

35

Public Health

Repair of storm water drains/replacement of broken/missing road gullies and manhole covers

5

J.E./S.D.E.(PH) of the Concerned Area

SE(PH)

Chief Engineer, MC

36

MOH

Issue of birth certificate

7

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

37

MOH

Issue of death certificate

7

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

38

MOH

Addition of name of child

10

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

39

MOH

Correction in birth certificate

14

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

40

MOH

Correction in birth certificate

14

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

41

MOH

Non Availability certificate

30

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

42

MOH

Cremation Certificate

10

Registrar(B&D)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

43

MOH

Permission for keeping pets.

3

SI(HQ)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

44

MOH

Permission for slaughter houses

16

Suptd.(Slaughter House)

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

45

MOH

Clearing of Garbage from Bins

2

Sub-Inspector area concerned

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

46

MOH

Sweeping of roads

2

Sub-Inspector area concerned

Medical Officer of Health

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

47

Manimajra Branch

Change of ownership/lease hold rights on the basis of Sale Deed/Gift Deed/Transfer Deed/Exchange deed (Manimajra)

30

Suptd(MM)

Assistant COmmissioner/Joint Commissioner/Additional Commissioner

Commissioner

48

Manimajra Branch

Change of ownership/lease hold rights on the basis Intestate death (Manimajra)

30 days after completion of all documents + 30 days extra for publication of public notice(total 60 days)

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

49

Manimajra Branch

Change of ownership/lease hold rights on the basis Regd./UnRegd. Will (Manimajra)

30 days after completion of all documents + 30 days extra for publication of public notice(total 60 days)

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

50

Manimajra Branch

Change of ownership/lease hold rights on the basis Court Decree/Family Settlement/Partition Deed (Manimajra)

30

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

51

Manimajra Branch

Conversion of property from residential to commercial (Manimajra)

30

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

52

Manimajra Branch

Allotment of New H.No./Shop No. (Manimajra)

30

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

53

Manimajra Branch

No Objection Certificate for Water/Electricity & Sewerage connections/ No Dues Certificate (Manimajra)

30

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

54

Manimajra Branch

Issuance of ownership certificate(Manimajra)

30

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

55

Manimajra Branch

Issuance of ownership certificate(Manimajra)

30

Suptd(MM)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

56

Booking Branch

Permission to stack building material

1

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

57

Booking Branch

Booking of water tanker

1

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

58

Booking Branch

Booking of Community Centres/parks(upto sector47)

1

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

59

Booking Branch

Booking of parks (sec47 onwards & villages)

1

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

60

Booking Branch

Booking of open spaces under the jurisdiction of MC, Chd

1

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

61

Booking Branch

Refund cases of Community Centres/Parks/Open Space

25

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

62

Booking Branch

Booking of ground for commercial purpose in Sector 17 circus ground, Sector 34 and Manimajra

3

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

63

Booking Branch

Permission for Advertisement

15

OSD-II

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

64

Estate Branch

No Objection Certificate for transfer of lease rights by Way of sale/gift/family transfer deed/exchange deed

31

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

65

Estate Branch

Change of owner ship/transfer of leasehold rights by way of Sale/gift/ transfer deed exchange deed

28

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

66

Estate Branch

Transfer on the basis of Intestate death( with will/without will)/registered/unregistered Will

31

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

67

Estate Branch

Permission to mortgage

21

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

68

Estate Branch

Issuance of No Dues Certificate

28

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

69

Estate Branch

Execution of lease deed/Deed of conveyance

21

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

70

Estate Branch

Transfer of property in case of partnership Deed/Dissolution Deed/Change of Directors in case of Private Limited Company

31

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

71

Estate Branch

Transfer of property on the basis of court decree and Family settlement

31

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

72

Estate Branch

Conversion from lease hold to freehold

60

SO (Estate) or AC(F&A)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

73

Colony Branch

Supply of Duplicate Allotment letter/possession letter for EWS

5

Suptd(Colony)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

74

Colony Branch

Transfer of ownership rights, if any in Death Cases in Respect of TSites in VikasNagar,MauliJagran & Sector 52-53

31

Suptd(Colony)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

75

Colony Branch

Issuance of permission to mortgage TSites against Loan

21

Suptd(Colony)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

76

Licensing Branch

Issuance of New Registration Certificate/Renewal of Registration Certificate of Pedal Rickshaw/Loading Rehri

10

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

77

Licensing Branch

Issuance/Renewal of Driving License for Pedal Rickshaw/Loading Rehri

10

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

78

Licensing Branch

Issuance of New Licence/Renewal of Licence for Dhobi Ghat

10

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

79

Licensing Branch

Renewal of Rent Deed of Old Book Market

10

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

80

Licensing Branch

Issuance/Renewal of Hawkers/Hand Cart Licence

10

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

81

Licensing Branch

Disposal of Traffic Challan of Pedal Rickshaw/Rehri etc

10

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

82

Licensing Branch

Transfer of Licenses in Death Cases

20

Suptd(Licensing)

Assistant Commissioner/Joint Commissioner/Additional Commissioner

Commissioner

83

Tax Branch

NDC Clearance Certificate

30

Assistant Collector Tax

Chief Accounts Officer

Commissioner

84

Fire Branch

Fire rescue/emergency call

At once/immediate action

Station Fire Officer

Chief Fire Officer

Commissioner

85

Fire Branch

Issuance of Fire incident/occurrence report

10

Station Fire Officer

Chief Fire Officer

Commissioner

86

Fire Branch

Issuance of Fire safety certificate

30

Station Fire Officer

Chief Fire Officer

Commissioner

87

Fire Branch

Approval of building plan/drawings

30

Station Fire Officer(HQ)

Chief Fire Officer

Commissioner

88

Building Branch

Sanctioning of Building Plan

40

JE(Building)

SDE(Building)

Assistant Commissioner/ Joint Commissioner/ Additional Commissioner

89

Building Branch

Issuance of D.P.C. Certificate

15

JE(Building)

SDE(Building)

Assistant Commissioner/ Joint Commissioner/ Additional Commissioner

90

Building Branch

Completion/Occupation Certificate

15

JE(Building)

SDE(Building)

Assistant Commissioner/ Joint Commissioner/ Additional Commissioner

91

Building Branch

NOC for release of Electricity/Water/Sewerage connection

25

JE(Building)

SDE(Building)

Assistant Commissioner/ Joint Commissioner/ Additional Commissioner

92

Building Branch

Removal of Dead Animal

2

S.I(HQ)

MOH

Assistant Commissioner/ Joint Commissioner/ Additional Commissioner

Last modified date : 25-12-2019
Last Update: 27/05/2020 - 10:47
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