Right To Service

Right To Service

MUNICIPAL CORPORATION CHANDIGARH
CHANDIGARH ADMINISTRATION

NOTIFICATION

In exercise of the powers conferred under section 2(k) of the Punjab Right to Service Act, 2011 and Punjab Right to Service ( Amendment) Act, 2014 as extended to Union Territory of Chandigarh by the Government of India, Ministry of Home Affairs vide Notification no G.S.R 1015(E) dated 14.08.2017, the Administrator, Union Territory, Chandigarh is please to notify the services(pertaining to MCC), designated officers , first appellate authorities, second appellate authorities and stipulated time limit for the purpose of Section 3 of the Punjab Right to Service Act, 2011 and the Punjab Right to Service ( Amendment) Act, 2014 as extended to Union Territory of Chandigarh, As details below.

Sr No.	Name of Department	Name of the service	Given Time Limit(Working Days)	Designated Officer	First Appellate Authority	Second Appellate Authority
1	Building and Road	Rectification of potholes/patch work	5	SDE(B&R) of area concerned	SE(B&R)	Chief Engineer, MC, Chd
2	Building and Road	Cleaning of back service lanes	12	SDE(B&R) of area concerned	SE(B&R)	Chief Engineer, MC, Chd
3	Building and Road	Removal of unidentified debris(malba) from MC land	7	SDE(B&R) of area concerned	SE(B&R)	Chief Engineer, MC, Chd
4	Building and Road	Others misc.complaints such as setting right of kerbs/channels, paver blocks, cleaning of road-berms/kerbs/channels etc.	10	J.E.(B&R) of the area concerned	SE(B&R)	Chief Engineer, MC, Chd
5	Building and Road	Road cut permission upto Rs.10000/	7	E.E.(B&R/PH)of the Area concerned	SE(B&R)	Chief Engineer, MC, Chd
6	Building and Road	Road cut permission more than Rs.10000/-	20	E.E.(B&R/PH)of the Area concerned	SE(B&R)	Chief Engineer, MC, Chd
7	Horticulture	Lifting of fallen trees	1	S.D.E.(Hort.)of the area concerned	E.E(Hort)	SE(H&E)
7	Horticulture	Pruning of trees(Upto 90 cm girth)	7	S.D.E.(Hort.)of the area concerned	E.E(Hort)	SE(H&E)
8	Horticulture	Pruning of trees(Beyond 90 cm girth)	15	S.D.E.(Hort.)of the area concerned	E.E(Hort)	SE(H&E)
9	Horticulture	Removal of dead/dangerous/Pollarding of trees	45	S.D.E.(Hort.)of the area concerned	E.E(Hort)	SE(H&E)
10	Horticulture	Removal of overgrown green trees	45	S.D.E.(Hort.)of the area concerned	E.E(Hort)	SE(H&E)
12	Electrical	Fault on street light/park lights/Individual pole street light	3	S.D.E.(Electrical)of the area concerned	E.E(Electrical)	SE(H&E)
13	Electrical	Replacement of damaged pole	20	S.D.E.(Electrical)of the area concerned	E.E(Electrical)	SE(H&E)
14	Electrical	Replacement of damaged bollards and globe lights	10	S.D.E.(Electrical)of the area concerned	E.E(Electrical)	SE(H&E)
15	Public Health	Issuance of temporary water connection	5	E.E (PH)of the Concerned Area	S.E (PH)	Chief Engineer, MC, Chd
16	Public Health	Issuance of Regular Water Connection (Upto 15 mm ferrule size)	5	S.D.E (PH) of the Concerned area	E.E(PH-2)	SE(PH)
17	Public Health	Issuance of Regular Water Connection (20mm to 40mm ferrule size)	5	EE(PH-2)	SE(PH)	Chief Engineer, MC, Chd
18	Public Health	Issuance of Regular Water Connection (Above 40mm ferrule size)	5	SE(PH)	Chief Engineer	Commissioner
19	Public Health	Issuance of Tertiary Treated Water Connection	10	SDE(PH) of area concerned	EE(PH 2)	SE(PH)
20	Public Health	Conversion from Commercial Water Tariff to Domestic Water Tariff	15	EE(PH2)	SE(PH)	Chief Engineer MC
21	Public Health	Temp/Permanent Disconnection of Water Meter	3	S.D.E (PH) of the Concerned area	EE(PH2)	SE(PH)
22	Public Health	Change of name for water connection	3	S.D.E (PH) of the Concerned area	EE(PH2)	SE(PH)
23	Public Health	Tetsing of meter (fast or slow)	15	S.D.E (PH) of the Concerned area	EE(PH2)	SE(PH)
24	Public Health	Checking of blocked/leakage of water meter	2	S.D.E (PH) of the Concerned area	EE(PH2)	SE(PH)
25	Public Health	Refund of water meter security	30	EE(PH2)	SE(PH)	Chief Engineer, MC
26	Public Health	Issuance of Plinth Level Certificate	10	EE(PH2)	SE(PH)	Chief Engineer, MC
27	Public Health	Checking/Challenge of Meter Reading Bill	3	S.D.E (PH) of the Concerned area	E.E(PH-2)	SE (PH)
28	Public Health	Issuance of new connection for shallow water Tubewell connection for non potable purpose	30	Chief Engineer	CMC	Secretary Local Govt. Chd. Admn
29	Public Health	Resolution of Complaint of low pressure due to leakage in the service pipe/blockage from ferrule	7	J.E. (PH)of the area concerned	E.E.(P.H)of the Concerned area	SE(PH)
30	Public Health	Complaints about muddy/contaminated water.	2	E.E.(PH) of the Concerned area	SE(PH)	Chief Engineer
31	Public Health	Issuance of new sewerage connection without road cut permission	7	E.E.(PH) of the Concerned area	SE(PH)	Chief Engineer, MC
32	Public Health	Issuance of new sewerage connection with road cut permission	28	E.E.(PH) of the Concerned area	SE(PH)	Chief Engineer, MC
33	Public Health	Supply of water tanker	1	S.D.E. (PH)of the Concerned area	SE(PH)	Chief Engineer, MC
34	Public Health	Resolving Blockage/over flowing sewerline	3	J.E. (PH)of the Concerned area	SE(PH)	Chief Engineer, MC
33	Public Health	Repair of damaged sewer line	8	S.D.E. (PH)of the Concerned area	SE(PH)	Chief Engineer, MC
34	Public Health	Removal of blockage instorm water drainage system	2	J.E.(PH) of the Concerned area	SE(PH)	Chief Engineer, MC
35	Public Health	Repair of storm water drains/replacement of broken/missing road gullies and manhole covers	5	J.E./S.D.E.(PH) of the Concerned Area	SE(PH)	Chief Engineer, MC
36	MOH	Issue of birth certificate	7	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
37	MOH	Issue of death certificate	7	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
38	MOH	Addition of name of child	10	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
39	MOH	Correction in birth certificate	14	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
40	MOH	Correction in birth certificate	14	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
41	MOH	Non Availability certificate	30	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
42	MOH	Cremation Certificate	10	Registrar(B&D)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
43	MOH	Permission for keeping pets.	3	SI(HQ)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
44	MOH	Permission for slaughter houses	16	Suptd.(Slaughter House)	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
45	MOH	Clearing of Garbage from Bins	2	Sub-Inspector area concerned	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
46	MOH	Sweeping of roads	2	Sub-Inspector area concerned	Medical Officer of Health	Assistant COmmissioner/Joint Commissioner/Additional Commissioner
47	Manimajra Branch	Change of ownership/lease hold rights on the basis of Sale Deed/Gift Deed/Transfer Deed/Exchange deed (Manimajra)	30	Suptd(MM)	Assistant COmmissioner/Joint Commissioner/Additional Commissioner	Commissioner
48	Manimajra Branch	Change of ownership/lease hold rights on the basis Intestate death (Manimajra)	30 days after completion of all documents + 30 days extra for publication of public notice(total 60 days)	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
49	Manimajra Branch	Change of ownership/lease hold rights on the basis Regd./UnRegd. Will (Manimajra)	30 days after completion of all documents + 30 days extra for publication of public notice(total 60 days)	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
50	Manimajra Branch	Change of ownership/lease hold rights on the basis Court Decree/Family Settlement/Partition Deed (Manimajra)	30	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
51	Manimajra Branch	Conversion of property from residential to commercial (Manimajra)	30	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
52	Manimajra Branch	Allotment of New H.No./Shop No. (Manimajra)	30	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
53	Manimajra Branch	No Objection Certificate for Water/Electricity & Sewerage connections/ No Dues Certificate (Manimajra)	30	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
54	Manimajra Branch	Issuance of ownership certificate(Manimajra)	30	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
55	Manimajra Branch	Issuance of ownership certificate(Manimajra)	30	Suptd(MM)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
56	Booking Branch	Permission to stack building material	1	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
57	Booking Branch	Booking of water tanker	1	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
58	Booking Branch	Booking of Community Centres/parks(upto sector47)	1	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
59	Booking Branch	Booking of parks (sec47 onwards & villages)	1	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
60	Booking Branch	Booking of open spaces under the jurisdiction of MC, Chd	1	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
61	Booking Branch	Refund cases of Community Centres/Parks/Open Space	25	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
62	Booking Branch	Booking of ground for commercial purpose in Sector 17 circus ground, Sector 34 and Manimajra	3	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
63	Booking Branch	Permission for Advertisement	15	OSD-II	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
64	Estate Branch	No Objection Certificate for transfer of lease rights by Way of sale/gift/family transfer deed/exchange deed	31	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
65	Estate Branch	Change of owner ship/transfer of leasehold rights by way of Sale/gift/ transfer deed exchange deed	28	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
66	Estate Branch	Transfer on the basis of Intestate death( with will/without will)/registered/unregistered Will	31	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
67	Estate Branch	Permission to mortgage	21	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
68	Estate Branch	Issuance of No Dues Certificate	28	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
69	Estate Branch	Execution of lease deed/Deed of conveyance	21	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
70	Estate Branch	Transfer of property in case of partnership Deed/Dissolution Deed/Change of Directors in case of Private Limited Company	31	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
71	Estate Branch	Transfer of property on the basis of court decree and Family settlement	31	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
72	Estate Branch	Conversion from lease hold to freehold	60	SO (Estate) or AC(F&A)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
73	Colony Branch	Supply of Duplicate Allotment letter/possession letter for EWS	5	Suptd(Colony)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
74	Colony Branch	Transfer of ownership rights, if any in Death Cases in Respect of TSites in VikasNagar,MauliJagran & Sector 52-53	31	Suptd(Colony)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
75	Colony Branch	Issuance of permission to mortgage TSites against Loan	21	Suptd(Colony)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
76	Licensing Branch	Issuance of New Registration Certificate/Renewal of Registration Certificate of Pedal Rickshaw/Loading Rehri	10	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
77	Licensing Branch	Issuance/Renewal of Driving License for Pedal Rickshaw/Loading Rehri	10	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
78	Licensing Branch	Issuance of New Licence/Renewal of Licence for Dhobi Ghat	10	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
79	Licensing Branch	Renewal of Rent Deed of Old Book Market	10	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
80	Licensing Branch	Issuance/Renewal of Hawkers/Hand Cart Licence	10	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
81	Licensing Branch	Disposal of Traffic Challan of Pedal Rickshaw/Rehri etc	10	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
82	Licensing Branch	Transfer of Licenses in Death Cases	20	Suptd(Licensing)	Assistant Commissioner/Joint Commissioner/Additional Commissioner	Commissioner
83	Tax Branch	NDC Clearance Certificate	30	Assistant Collector Tax	Chief Accounts Officer	Commissioner
84	Fire Branch	Fire rescue/emergency call	At once/immediate action	Station Fire Officer	Chief Fire Officer	Commissioner
85	Fire Branch	Issuance of Fire incident/occurrence report	10	Station Fire Officer	Chief Fire Officer	Commissioner
86	Fire Branch	Issuance of Fire safety certificate	30	Station Fire Officer	Chief Fire Officer	Commissioner
87	Fire Branch	Approval of building plan/drawings	30	Station Fire Officer(HQ)	Chief Fire Officer	Commissioner
88	Building Branch	Sanctioning of Building Plan	40	JE(Building)	SDE(Building)	Assistant Commissioner/ Joint Commissioner/ Additional Commissioner
89	Building Branch	Issuance of D.P.C. Certificate	15	JE(Building)	SDE(Building)	Assistant Commissioner/ Joint Commissioner/ Additional Commissioner
90	Building Branch	Completion/Occupation Certificate	15	JE(Building)	SDE(Building)	Assistant Commissioner/ Joint Commissioner/ Additional Commissioner
91	Building Branch	NOC for release of Electricity/Water/Sewerage connection	25	JE(Building)	SDE(Building)	Assistant Commissioner/ Joint Commissioner/ Additional Commissioner
92	Building Branch	Removal of Dead Animal	2	S.I(HQ)	MOH	Assistant Commissioner/ Joint Commissioner/ Additional Commissioner

Last modified date : 17-01-2022

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